I'm Danish and like every other western country Palantir want's to mass survailance us (and we apparently sadly want them to do it too despite the whole Greenland thing). I can't tell you how it'll shift power from the cultural elite to the working class because that's not what we're seeing. We're seeing AI shift power from the cultural elite, and, the working class to the technical/financial elite.

It does so with survailance and information. In a free democratic society you can jaywalk when no car is around and be ok. In a survailance state, you can't, because it'll hurt your social credit score. Similar to what we see in certain Asian countries, effectively making you a B class citizen. Jaywalking is just an example of course, because we've agreed that is technically illegal but basically every human when confronted with a situation like that outside of bureaucracy will think it's ok you crossed the completely empty road. They won't think it's ok if the road wasn't empty. Which is the nuance in the system, that the survailance bureaucracy doesn't have.

I like to think of it in dungeons and dragons alignments. Democracy is in the neutral zone, perhaps with a slight chaotic basis, but over all you don't want it to be either too lawful or too chaotic. If it goes too far either way the other side will suffer. The reason it can be a little biased toward chaotic is because chaotic people don't try to force their way on lawful people quite as much as the other way around.

I guess more working class men in America are lawful? Over all though, the people with the power will be the people with the information and the wealth to impact the bureaucracy.

Isn't part of why Apple's iPhone can be so expensive is because it's very easy to get actual human support for it when something goes wrong? You probably didn't make the mistake at Microsoft, but I've seen people look at the localized spreadsheet and miss the long term company wide spreadsheet completely. Often because the sales and support departments are so far from each other that they're basically two different companies working in different directions. Maybe Microsoft customer support is a bad place to measure these things because of the size, but around here quite a few banks have tried outsourcing their phone support to everything available and have come back because it cost them customers. Even customers who never phoned them.

That being said. Your example of customers calling for support on things they shpuld be capable of figuring out themselves in is probably where AI is going to shine as first line support. Once (if?) AI voice chat is good enough to replace chatbots we may not even realize we're talking with an AI unless it tells us.

You sure seem to assume a lot about me for someone who is so confidently incorrect. I wish you well, I suspect you may need it.

Have you met the average programmer on a thursday afternoon after a terrible week of little sleep, family issues and unnecessary meetings? When I'm in that state of mind myself I'm fairly confident that any LLM could explain my weeks work better than I could.