Have you ever had a chatbot solve your problem? I don't think this has ever happened to me.
As a reasonably technical user capable of using search, the only way this could really happen is if there was no web/app interface for something I wanted to do, but there was a chatbot/AI interface for it.
Perhaps companies will decide to go chatbot-first for these things, and perhaps customers will prefer that. But I doubt it to be honest - do people really want to use a fuzzy-logic CLI instead of a graphical interface? If not, why won't companies just get AI to implement the functionality in their other UIs?