Believe me, visit Reddit for Minneapolis, the most transit-optimist place you can find, and see what they think about their light rail. Full grown adult women won't ride it. Children? That's almost child endangerment by itself.
I have no problem with homeless people getting free transit if they need it. However, the subset of homeless that are consistently riding for free and making nuisances, they may need to be forcibly kept off the train. It doesn't even need to be police action - install physical barriers, requiring cash or pass, and hand out passes to the homeless like candy with revocation for repeated misbehavior.
The problem with fining the homeless is that they don't pay, followed by being onboard the next day. This can't be solved without being a little mean.
In 2023, Democratic lawmakers changed it from being a misdemeanor to being an administrative citation, with... get this... $35 for first offense, scaling up to $100 + 120 day ban by 4th offense. More merciful than going through a court system inconsistently, at least in theory. Huge surprise it's not working out.
In Minnesota, we built light rail... with an honor system for boarding.
It got so bad, especially on the middle cars (the "party cars") after COVID, that the middle car was retired and they are now in Year 3 of a security improvement plan.
https://www.metrotransit.org/public-safety
They are also retro-fitting screens into the buses, showing the buses' own live camera feeds, to further reinforce the perception of being watched.
https://www.youtube.com/watch?v=1SBd3wno61k
It's still not working in some areas.
https://www.startribune.com/minneapolis-46th-st-light-rail-c...
Personally, I'm not opposed to bus service; quite the opposite. Especially if I could bring an eBike.
However, buses can and should feel safe for everyone, whether you're 5 years old or 95 years old, a US citizen or a visitor from Japan, whether it's 2 PM or 2 AM. In the United States, they absolutely don't. This can be fixed, but nobody has the political will to be perceived as a little mean.
That already exists in MetroTransit in Minnesota. The only company that was seriously interested for several years was Planned Parenthood.
https://www.startribune.com/the-drive-birth-control-bus-ad-s...
This did not improve public sympathies for bus service broadly speaking.