It's good to communicate with others while putting an effort into keeping the other party as comfortable as possible. That's a sign of respect, but it also goes both ways.

Both ways. It can't be just one side always bending backwards while the other doesn't, without even any intention to meet in the middle.

Remember to ask "are you still there?" before sending the answer to their problems, and wait for a response, to make sure the connection is still established. You don't want them to miss the answer to their problem!

They might not have said it explicitly, but heavily imply it with:

> 34 seconds later, it was done. Not just a quick hack...proper production-ready code with error handling, logging, environment checks, documentation, the entire implementation. Working, tested, committed to git.

> This wasn't copy-paste from Stack Overflow. This was bespoke, production-ready code tailored to my specific Laravel app, following my existing patterns, with proper security considerations.

And with their proposed "AI-Optimized Process" conspicuously lacking code review, QA, manual approval. Just going straight from prompt to production, with no human supervision after the prompt is written. Otherwise those steps would have been mentioned in the list, the same way "Traditional API Integration Process" mentions them.

At that point might as well add a button to Jira that says "Implement this".

The best way to consistently having good "time to response" metrics, is to be the one deciding when an incident "actually" started happening, if at all :)

I don't know, at this point I don't know who uses what. This is maybe unrelated but even BunnyCDN has an incident from a few hours ago (https://status.bunny.net/incidents/6g27lbtp67m4).

Seeing how everything seems to be broken everywhere, I'm very much looking forward to the post-mortem.