I think they are probably referring to marketplace bears and bulls.

"nobody technically employs" strongly implies that this is not a corporate organization.

Mine has been disputed several times (because it changed due to name change and wasn't updated). There is a very clear mechanism to dispute that decision, and in fact that's why they ask for your phone number and/or email on the envelope--so when they want to dispute it, they have a way of contact for you to do what's necessary to make the ballot count (provisionally, only if the race is close enough for your vote to matter).

After only 3 months (!) you can claim a plateau, but not a wall.

I mean, are you using it? Things have really moved in the past few months.