interesting video I recently watched about this: https://www.youtube.com/watch?v=lJcyDOjFLwQ

tl;dw - They say Vegas visitor numbers are down, but profits are actually up. This is because the tourism industry there has refocused on higher end clientele

Now instead of using the excuse that "Apple does it too" they can use the excuse "Apple does it even worse"

outlook.com and Office 365 are very different beasts. with the latter problems are more often something (mis)configured by the customer/administrator of the 365 account rather than microsoft themselves, and there are steps the customer can take to work around the issue. With outlook.com there is nothing the recipient can do.

https://edu.google.com/intl/ALL_us/workspace-for-education/e...

this, basically