We tried them as well and they did worse than a foundational LLM model which is saying something.

> cutting out menial decisions such as customer service

This is cited so often. We tried it at a large scale with some of the best engineering talent but unfortunately the humans on the other side preferred speaking to and interacting with a human by a wide margin.

We are still trying with the latest AI models but humans are still doing better at serving other humans.

In one of our studies, we observed by a large margin that our customers would hang up immediately on knowing that they are interacting with an AI system.

I have heard this from others as well.

this reads like it was written by an LLM

> Amodei repeatedly predicted mass unemployment within 6 months due to AI. Without being bothered about it at all.

What do you suppose he should do if that’s what he thinks is going to happen?

And how do you know he’s not bothered by it at all?