I agree, removing the free plan was a bad move. They should have at least grandfathered existing free tier users. I was just explaining their point of view.

When you don't need advertising anymore, the free plan starts becoming a net loss. If the $5 plan is profitable today, it will probably stay profitable forever as their costs will only go down, never up. There is little incentive to remove it (until Broadcom or Oracle acquires them).

> Was it supposed to wait on the tax office for the next tax statement, which could arrive months later?

In Australia you can get a Company Extract from ASIC for $10. Apparently it's free in NZ [1].

I believe they haven't actually updated their registered company address for some reason, and that triggered Wise's systems.

[1] https://companies-register.companiesoffice.govt.nz/help-cent...

> OP can't even provide proof from the tax office of being at that address

Well, the article says otherwise. I think "The document was rejected because it was a tax invoice, not a bill." is a pretty lame rejection reason.

That being said, I didn't quite get the solution Wise suggested. Don't they already have a lease document for the new office? It looks like the author has omitted some crucial detail.

> Doesn't sound like it is over yet - only delayed.

Politicians never step back. They only pause.

Off-topic, but you have a typo on your pricing page: "high-availablity"